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PeopleCert 🇺🇸 · 7 min read

ITIL 4 Exam Traps: Service Value, Practices & Change Enablement Gotchas

Avoid the most common ITIL 4 Foundation exam mistakes. Learn why problems are not incidents, how standard changes skip CAB, and what 'utility and warranty' really means.

# ITIL 4 Exam Traps: Service Value, Practices & Change Enablement Gotchas The ITIL 4 Foundation exam is not designed to trick you with obscure trivia. Its traps come from terms that sound similar, concepts that overlap, and principles that are easy to misapply in scenarios. This post covers the 8 most common sources of lost marks. --- ## Trap …
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