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Questions, feedback, or billing support — our team responds within 24 hours.
General Support
support@certland.net
Partnerships
partnerships@certland.net
Response time: We typically reply within 24 hours on business days.
For urgent issues, add
[URGENT] to your email subject.
Common Questions
Go to the login page and click Forgot your password?. You'll receive a reset link by email within a few minutes. Check your spam folder if you don't see it.
You can cancel anytime from your Billing page. Your Premium access continues until the end of the current billing period. No refunds for partial periods.
This is rare and usually resolves within a few minutes as our system processes the payment confirmation. If it persists after 15 minutes, email billing@certland.net with your account email and we'll sort it out immediately.
Absolutely. We rely on our community to keep content accurate. Email support@certland.net with the exam name, question ID (visible on the review screen), and your suggested correction. We review all submissions within 48 hours.
No. CertLand is an independent practice platform. We are not affiliated with, endorsed by, or sponsored by any certification body. All vendor names and trademarks belong to their respective owners.
To speed up resolution please include: your account email, the browser and version you're using, the device type (desktop/mobile), and a screenshot of any error message. Send to support@certland.net.
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