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CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM)

By Webmaster Certland English 📝 346 questions 🔄 Updated on May 2, 2026

Practice exam for CIS-ITOM. Covers discovery, CMDB, event management, cloud management, and AIOps.

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Sample Questions — CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM)

5 free sample questions from this practice exam. Correct answers are highlighted.

1. A MID Server has been deployed on-premise for Discovery operations. What is the primary function of the MID Server in the context of ServiceNow ITOM?

A Store configuration items in the CMDB
B Act as a secure bridge between ServiceNow and the customer's internal network to execute discovery probes ✓ Correct
C Monitor events in real-time from cloud providers
D Manage user access and authentication for IT Operations

2. During Discovery configuration, an ITOM specialist defines which devices will be scanned. Which setting directly controls the scope of devices to be discovered?

A Credential storage rules
B IP ranges, CIDR blocks, or Windows domain names ✓ Correct
C Service Mapping relationship types
D Event collection thresholds

3. An ITOM specialist runs a Discovery probe for Windows servers. The probe fails to authenticate against several servers. What is the most likely cause if valid credentials were provided in the discovery schedule?

A The CMDB is misconfigured
B The MID Server cannot reach those servers due to network connectivity or firewall rules ✓ Correct
C Service Mapping has not been enabled
D The discovery schedule frequency is set too low

4. An organization has multiple data centers with isolated networks. How should an ITOM specialist deploy MID Servers to support Discovery across all locations?

A Deploy a single MID Server in the primary data center and configure it to reach all networks remotely
B Deploy one MID Server in each data center so each can reach its local network ✓ Correct
C Deploy MID Servers only in the cloud to avoid on-premise infrastructure
D Deploy a MID Server only for Windows environments and skip Unix networks

5. During Discovery, an ITOM specialist notices that some discovered servers are missing critical attributes such as CPU count and RAM. What is the most likely reason?

A The Service Mapping rules have not been applied
B The discovery probe for those servers did not have sufficient credentials or WMI/SNMP access to retrieve hardware details ✓ Correct
C The CMDB reconciliation rule is preventing attribute population
D Cloud Management is interfering with on-premise discovery

Information

Questions 346
Time 1h 30min
Difficulty Medium
Passing Score 70.00%
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CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM) — Frequently Asked Questions

How many practice questions does the CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM) prep include? ▾

CertLand's CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM) prep includes 346 exam-style questions covering every domain, each with a detailed explanation of why every answer option is correct or incorrect.

What score do I need to pass the CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM)? ▾

The CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM) passing score is 70%. CertLand scores every practice attempt the same way and breaks your results down by domain, so you know exactly where you stand before exam day.

Can I try CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM) questions for free? ▾

Yes. You can answer 5 real CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM) questions free — no account and no credit card needed — and see full explanations on the results page. You can also run a free Radar readiness diagnostic for a personalized study plan.

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Each full CIS-ITOM — ServiceNow IT Operations Management Specialist (CIS-ITOM) mock attempt on CertLand is timed at 90 minutes, mirroring real exam conditions so you build the pacing you need to finish on time.

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