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ITIL 5 Foundation (2026) - 340 Questions

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Practice exam for the ITIL 5 Foundation (2026) certification. Covers digital product and service management, updated four dimensions, the Product and Service Lifecycle Model (PSLM), AI integration, sustainability, and customer experience.

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1. An organization is transitioning from traditional IT service management to Digital Product and Service Management (DPSM). What is the PRIMARY difference between a digital product and a digital service?

A A digital product is always cloud-based; a digital service is always on-premises
B A digital product is the tangible offering (app/platform), while a digital service is the continuous delivery of value
C A digital product has a one-time cost; a digital service has a recurring cost
D A digital product is customer-facing; a digital service is internal-facing

2. In ITIL 5, the concept of value co-creation requires which of the following?

A The service provider unilaterally determines what constitutes value
B Value is defined once in a service contract and remains fixed
C Both the service provider and consumer actively participate in creating value together
D Automated technology systems determine and deliver value without human interaction

3. A company releases a new mobile banking application. In ITIL 5 terminology, what does utility refer to in this context?

A The app performs the intended banking functions customers need
B The app is available 99.9% of the time without downtime
C The app has a modern and intuitive user interface
D The app uses end-to-end encryption for all transactions

4. Which of the following BEST describes warranty in the context of digital services?

A The service does exactly what the customer wants it to do
B The service has an attractive and modern user interface
C The service is provided at no additional cost to the customer
D The service is available, reliable, secure, and has sufficient capacity

5. In ITIL 5, who is responsible for authorizing the budget for a digital service?

A Customer
B Sponsor
C User
D Service manager

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Information

Questions 340
Time 1h
Difficulty Medium
Minimum Score 65.00%
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