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Microsoft

Microsoft Business Applications Fundamentals (AB-100)

By Webmaster Certland English 📝 291 questions 🔄 Updated on June 18, 2026

Practice exam for AB-100. Covers Microsoft Business Applications portfolio overview, Dynamics 365 CRM and ERP applications, and Power Platform fundamentals.

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Sample Questions — Microsoft Business Applications Fundamentals (AB-100)

5 free sample questions from this practice exam. Correct answers are highlighted.

1. A business analyst needs to understand which Dynamics 365 applications address Customer Relationship Management (CRM) scenarios. Which of the following is classified as a CRM application?

A Dynamics 365 Sales ✓ Correct
B Dynamics 365 Finance
C Dynamics 365 Supply Chain Management
D Dynamics 365 Business Central

2. A retail organization needs to manage its in-store point of sale systems, e-commerce website, and back-office retail operations from a single Microsoft platform. Which Dynamics 365 application best fits this need?

A Dynamics 365 Sales
B Dynamics 365 Supply Chain Management
C Dynamics 365 Business Central
D Dynamics 365 Commerce ✓ Correct

3. A company wants to use AI to automatically score their leads in Dynamics 365 Sales based on their likelihood to convert. Which feature provides this?

A Predictive Lead Scoring in Dynamics 365 Sales Insights ✓ Correct
B Power BI lead conversion report
C Dynamics 365 Customer Insights - Data customer segmentation
D Custom Azure Machine Learning model trained on lead data

4. In Dynamics 365 Customer Service, what is a 'knowledge base article'?

A A customer's monthly billing statement for services rendered
B A legal sales contract sent for customer signature
C A documented answer or procedure agents use to resolve customer cases faster ✓ Correct
D An employee performance review stored in Dynamics 365 HR

5. A company with 75 employees wants a single ERP solution to manage finances, inventory, sales orders, and purchasing without needing separate specialized applications for each area. Which Dynamics 365 product is designed for this use case?

A Dynamics 365 Finance
B Dynamics 365 Business Central ✓ Correct
C Dynamics 365 Commerce
D Dynamics 365 Project Operations

Microsoft Business Applications Fundamentals (AB-100) — Frequently Asked Questions

How many practice questions does the Microsoft Business Applications Fundamentals (AB-100) prep include?

CertLand's Microsoft Business Applications Fundamentals (AB-100) prep includes 291 exam-style questions covering every domain, each with a detailed explanation of why every answer option is correct or incorrect.

What score do I need to pass the Microsoft Business Applications Fundamentals (AB-100)?

The Microsoft Business Applications Fundamentals (AB-100) passing score is 70%. CertLand scores every practice attempt the same way and breaks your results down by domain, so you know exactly where you stand before exam day.

Can I try Microsoft Business Applications Fundamentals (AB-100) questions for free?

Yes. You can answer 5 real Microsoft Business Applications Fundamentals (AB-100) questions free — no account and no credit card needed — and see full explanations on the results page. You can also run a free Radar readiness diagnostic for a personalized study plan.

How long is each Microsoft Business Applications Fundamentals (AB-100) practice attempt?

Each full Microsoft Business Applications Fundamentals (AB-100) mock attempt on CertLand is timed at 85 minutes, mirroring real exam conditions so you build the pacing you need to finish on time.

Is there a money-back guarantee?

Yes. Every CertLand purchase is backed by a 14-day money-back guarantee on your first purchase — if the prep isn't right for you, you get a full refund.

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