PeopleCert ITIL 4 Foundation
Practice exam for the PeopleCert ITIL 4 Foundation certification. Covers key concepts of ITSM, the ITIL Service Value System, guiding principles, the four dimensions model, and key ITIL practices.
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Sample Questions — PeopleCert ITIL 4 Foundation
5 free sample questions from this practice exam. Correct answers are highlighted.
1. A company provides cloud-based software to its customers. According to ITIL 4, which statement best describes what a 'service' is?
2. An IT organization delivers an email platform to its employees. The platform is always available and secure. According to ITIL 4, which concept describes the assurance that a service will meet agreed requirements?
3. A service provider supplies a customer with a database management system. The system enables the customer to run queries and store records efficiently. According to ITIL 4, which concept describes the functionality that the service provides?
4. A retail company's IT team deployed a new point-of-sale system. The IT team considers this deployment an output. The business manager says the real benefit is that checkout times have decreased by 40%, increasing customer satisfaction. What does the business manager's perspective represent in ITIL 4 terminology?
5. According to ITIL 4, value is described as co-created. What does this mean?
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Study Guides & Articles
How to Pass PeopleCert ITIL 4 Foundation in 2026: Complete Study Guide
Complete ITIL 4 Foundation study guide for 2026. Covers the Service Value System, 4 dimensions, 7 guiding principles, 34 practices, and the exam format ($399, 40 questions, 60 min).
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Master ITIL 4 Foundation exam topics: Service Value Chain flow, Incident vs Problem vs Change practices, Service Desk roles, continual improvement model, and guiding principles application.
ITIL 4 Exam Traps: Service Value, Practices & Change Enablement Gotchas
Avoid the most common ITIL 4 Foundation exam mistakes. Learn why problems are not incidents, how standard changes skip CAB, and what 'utility and warranty' really means.