PeopleCert ITIL 4 Foundation - 340 Questions

1. A company provides cloud-based software to its customers. According to ITIL 4, which statement best describes what a 'service' is?

2. An IT organization delivers an email platform to its employees. The platform is always available and secure. According to ITIL 4, which concept describes the assurance that a service will meet agreed requirements?

3. A service provider supplies a customer with a database management system. The system enables the customer to run queries and store records efficiently. According to ITIL 4, which concept describes the functionality that the service provides?

4. A retail company's IT team deployed a new point-of-sale system. The IT team considers this deployment an output. The business manager says the real benefit is that checkout times have decreased by 40%, increasing customer satisfaction. What does the business manager's perspective represent in ITIL 4 terminology?

5. According to ITIL 4, value is described as co-created. What does this mean?