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PeopleCert ITIL 5 Foundation (2026)

By Webmaster Certland English 📝 340 questions ❤️ 0 likes

Practice exam for the ITIL 5 Foundation (2026) certification. Covers digital product and service management, updated four dimensions, the Product and Service Lifecycle Model (PSLM), AI integration, sustainability, and customer experience.

⭐ Premium Updated Mar 2026

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Sample Questions — PeopleCert ITIL 5 Foundation (2026)

5 free sample questions from this practice exam. Correct answers are highlighted.

1. An organization is transitioning from traditional IT service management to Digital Product and Service Management (DPSM). What is the PRIMARY difference between a digital product and a digital service?

A A digital product is always cloud-based; a digital service is always on-premises
B A digital product is the tangible offering (app/platform), while a digital service is the continuous delivery of value ✓ Correct
C A digital product has a one-time cost; a digital service has a recurring cost
D A digital product is customer-facing; a digital service is internal-facing

2. In ITIL 5, the concept of value co-creation requires which of the following?

A The service provider unilaterally determines what constitutes value
B Value is defined once in a service contract and remains fixed
C Both the service provider and consumer actively participate in creating value together ✓ Correct
D Automated technology systems determine and deliver value without human interaction

3. A company releases a new mobile banking application. In ITIL 5 terminology, what does utility refer to in this context?

A The app performs the intended banking functions customers need ✓ Correct
B The app is available 99.9% of the time without downtime
C The app has a modern and intuitive user interface
D The app uses end-to-end encryption for all transactions

4. Which of the following BEST describes warranty in the context of digital services?

A The service does exactly what the customer wants it to do
B The service has an attractive and modern user interface
C The service is provided at no additional cost to the customer
D The service is available, reliable, secure, and has sufficient capacity ✓ Correct

5. In ITIL 5, who is responsible for authorizing the budget for a digital service?

A Customer
B Sponsor ✓ Correct
C User
D Service manager

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Information

Questions 340
Time 1h
Difficulty Medium
Minimum Score 65.00%


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