PeopleCert ITIL 5 Foundation (2026)
Practice exam for the ITIL 5 Foundation (2026) certification. Covers digital product and service management, updated four dimensions, the Product and Service Lifecycle Model (PSLM), AI integration, sustainability, and customer experience.
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Sample Questions — PeopleCert ITIL 5 Foundation (2026)
5 free sample questions from this practice exam. Correct answers are highlighted.
1. An organization is transitioning from traditional IT service management to Digital Product and Service Management (DPSM). What is the PRIMARY difference between a digital product and a digital service?
2. In ITIL 5, the concept of value co-creation requires which of the following?
3. A company releases a new mobile banking application. In ITIL 5 terminology, what does utility refer to in this context?
4. Which of the following BEST describes warranty in the context of digital services?
5. In ITIL 5, who is responsible for authorizing the budget for a digital service?
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Study Guides & Articles
How to Pass PeopleCert ITIL 5 Foundation (2026) in 2026: Study Guide
Complete ITIL 5 Foundation study guide for 2026. Covers the new ITIL 5 framework, AI-driven service management, value co-creation, and the exam format ($399, 40 questions, 60 min).
ITIL 5 Deep Dive: AI-Driven ITSM, Digital Ecosystems & Value Co-Creation
Master ITIL 5 Foundation exam topics: AI in service management, autonomous incident resolution, digital service ecosystems, sustainability practices, and outcome-based service delivery.
ITIL 5 Exam Traps: AI in ITSM, Digital Services & Value Co-Creation Gotchas
Avoid common ITIL 5 Foundation exam mistakes. Learn why AI augments (not replaces) human judgment in ITSM, how value co-creation differs from value delivery, and ITIL 5's digital-first mindset.